Frequently Asked Questions

Can you tell me more about The Perfect Cleaning Concepts?

We provide top-quality, professional cleaning services to make our clients’ lives easier and ensure their satisfaction.Our Goal is your satisfacaction

Do I have to be home when you clean?

No.​ We’ll lock up when we leave.

How do I pay for your service?

Payments can be made by

Check 

Cash

Venmo

Zelle

Should I tip the cleaner?

Gratuities, while not required, are greatly appreciated by our cleaners. Tips generally range from 10%–30% of the service total

Do you provide the cleaning products?

 We can bring all cleaning supplies or we can use yours 

Are you licensed, bonded and insured?

Yes.​We are fully bonded and insured. 

What should I do before my cleaning service?

Please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned.​This will help us concentrate more on the actual cleaning rather than picking up and organizing. 

Do you use green products?

We will gladly use green products on request.

If I become a regular customer, will I have the same cleaner each time?

Yes. We will make every effort to provide your regular team every time.but sometimes things can happen and maybe need to come another .

Are you locally owned and operated?

Yes.​We are a family owned and operated business.

How long have you been in business?

since 2005

How do you access my home?

You may give us a key,Leave a key for us,Meet the cleaners when they arrive,Give us your garage code or lock box code.

What is the cancellation policy?

Please notify us at least 48 hours in advance and inform us of any changes to your regular cleaning schedule. Last-minute cancellations are subject to a minimum fee to compensate our cleaners for their time and lost wages

How do I provide feedback on my cleanings?

At The Perfect Cleaning Concepts, we take pride in the relationship we share with our customers. We encourage every client to provide feedback and detailed instructions for cleaning their house.​ we will contact you for your comments.